Question 1

What is Salon Booking?

Accepted Answer

Salon Booking is a marketplace where customers can discover, compare, and book Thai massage and beauty salons.

Question 2

Is it free to use?

Accepted Answer

Yes. Creating an account and browsing salons is free for customers. You only pay for the services you book.

Question 3

Which cities do you cover?

Accepted Answer

We cover multiple cities and continue expanding. Check city pages to see where bookings are currently available.

Question 4

What services can I book?

Accepted Answer

Available services depend on each salon and can include Thai massage, spa treatments, hair, nails, and other wellness services.

Question 5

How do I make a booking?

Accepted Answer

Search for a salon, select a service, choose a date and time, confirm your details, and complete payment when required.

Question 6

Can I book without an account?

Accepted Answer

You can browse without an account, but you need an account to finalize and manage bookings.

Question 7

How do I cancel or reschedule?

Accepted Answer

Open your dashboard, go to My Bookings, select the appointment, and choose cancel or reschedule based on the salon policy.

Question 8

Will I receive a confirmation?

Accepted Answer

Yes. You receive confirmation after booking, and reminders may be sent before your appointment.

Question 9

What payment methods are accepted?

Accepted Answer

Most major credit and debit cards are supported, along with selected digital payment methods.

Question 10

When will I be charged?

Accepted Answer

Charging depends on salon policy. Some require prepayment; others allow payment at the salon.

Question 11

Are there booking fees?

Accepted Answer

If any booking or platform fees apply, they are shown clearly before confirmation.

Question 12

How do refunds work?

Accepted Answer

Refunds follow each salon's cancellation policy. Eligible refunds are returned to the original payment method.

Question 13

I forgot my password. What should I do?

Accepted Answer

Use Forgot Password on the sign-in page, then follow the reset link sent to your email.

Question 14

How can I list my salon on your platform?

Accepted Answer

Use the List Your Salon page and submit your salon details. The team reviews applications and contacts you for onboarding.

Question 15

How do salon owners manage bookings?

Accepted Answer

Salon owners can use the dashboard to manage bookings, availability, services, pricing, and customer communication.

Question 16

How do salon payouts work?

Accepted Answer

Payout timing and settlement rules are configured per account and shown in the salon owner dashboard.

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